SlotStars Terms and Conditions

Welcome to SlotStars Casino. These Terms and Conditions govern your use of our website, mobile applications and all services we provide. By creating an account, making a deposit or otherwise using our platform, you agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Slot Stars is owned and operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with its registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing is supplied by Skill On Net Limited, registered in the United Kingdom under number 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT. We are licensed and regulated by the Gambling Commission of Great Britain under account number 39326, and our games are RNG-certified by iTech Labs. These terms are governed by the laws of England, and the courts of England have sole jurisdiction over any dispute arising from your use of our services.

Eligibility and Registration

Our services are available only to players located in Great Britain. Access to parts of our site may be restricted for other jurisdictions, and we reserve the right to verify your location and eligibility at any time. To play at SlotStars Casino, you must be at least 18 years old and complete our registration process honestly and accurately. Once you slot stars register with us, we require you to verify your identity and provide a recent utility bill before your first deposit or any play is permitted. You may only hold one account with us, and payment methods that do not belong to the account holder are never accepted.

SlotStars Login and Account Access

After registration, you can access your account through slotstars login on our website or through our dedicated SlotStars app, available for iOS and Android devices, as well as desktop and mobile browsers. We recommend keeping your slot stars casino login credentials confidential and notifying us immediately if you suspect unauthorised access to your account.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay and wire transfer. Every slotstars deposit is processed immediately upon confirmation from our payment provider, with the exception of wire transfers, which may take longer. The minimum deposit to qualify for our welcome offer is 10 GBP, while any deposit bonus requires a minimum of 20 GBP or its equivalent.

When you request a slotstars withdrawal, funds are returned using the same method as your original deposit wherever possible. The minimum wire transfer withdrawal is 50 GBP. There is no limit on the number of withdrawal transactions per day, week or month, though an individual transaction limit applies at registration and can be adjusted by contacting our support team. Wire transfers incur a 10 GBP fee, which is waived above 500 GBP; card and e-wallet withdrawals are free of charge. If a withdrawal cannot be completed to your chosen method and no alternative details are provided, we will return the funds to your account balance after 7 days. Customer funds are held in a segregated account at Barclays, meeting the Gambling Commission's medium level of protection.

We aim to process all withdrawals within a few hours of approval. Wins of 5,000 GBP or more, as well as jackpot wins, may take longer while we complete our verification checks. If an outstanding deposit is not confirmed within 24 hours, any winnings generated from that deposit will be cancelled.

Bonuses and Promotions

Our SlotStars casino bonus offers, including our slotstars no deposit bonus and welcome package, are subject to specific terms. New players who deposit 10 GBP receive 125 slotstars free spins on Big Bass Bonanza, each valued at 0.10 GBP. These spins are credited automatically and must be used, with any winnings wagered 10x, before deposited funds are played. Only slot games count towards this wagering requirement, and the maximum bet while wagering is 10% of the free-spin winnings, subject to a 5 GBP cap.

Alternative offers may be available through our Daily Picks selection instead of the standard welcome package, and these change daily based on your account activity. Every account is subject to an automatic eligibility check after registration, and if your account does not qualify for a slotstars casino bonus, we will notify you by email.

Standard casino bonuses and free-spin winnings carry 10x wagering on the total bonus amount, while free bingo ticket winnings carry no wagering requirement. Non-deposit bonuses, free bets, free bingo tickets and golden chips pay a maximum of 100 GBP or twice the bonus amount, whichever is greater, and must be wagered within 24 hours of being credited. We always play your real balance before any bonus balance, and only one bonus is active for wagering at a time. Cancelling an active bonus is irreversible and removes any winnings accrued from it.

VIP Lounge and Loyalty Rewards

Our VIP Lounge rewards loyal players across six tiers - Bronze, Silver, Gold, Platinum, Diamond and Red Diamond - assigned automatically based on points earned the previous month. Diamond and Red Diamond levels are by invitation only, and every new player starts at Bronze. Points accrue differently depending on the game played, and a player can only drop one level per month. Points must be converted within 180 days or they are forfeited. Higher tiers unlock enhanced cashback, a personal account manager, event invitations and faster processing, subject to identity and financial verification.

Games and Fairness

At Slot Stars, we offer more than 1,000 slot titles and 1,894 games in total from leading providers including NetEnt, Pragmatic Play, Play'n GO, Evolution and Big Time Gaming. Our slotstars live casino features blackjack, roulette, baccarat and game shows streamed in real time, alongside table games, video poker, scratch cards and specialty titles. All our games are independently tested and RNG-certified by iTech Labs to ensure fair outcomes for every player.

Responsible Gambling

We are committed to promoting safer gambling and provide tools including deposit limits, time-outs and self-exclusion. Any request to limit your account results in the forfeiture of active bonuses, cashback and personal offers, and accrued VIP points may be removed with your level reduced to Bronze. If you feel you need support, our team is available to help you manage your play responsibly.

Customer Support and Complaints

Our support team is available via live chat, email and phone between 06:00 and 00:00 GMT, alongside a comprehensive FAQ section. You can reach us at support@slotstars.com, or dpo@slotstars.com for data protection enquiries. Complaints escalated to a manager receive a decision within 96 hours. If a gambling dispute remains unresolved, it may be referred to eCOGRA, our UKGC-approved alternative dispute resolution provider.

Changes to These Terms

We may update these terms from time to time to reflect regulatory, operational or commercial changes. We encourage you to review this page periodically, as continued use of SlotStars Casino following any update constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws of England, and any dispute arising from your use of our services is subject to the exclusive jurisdiction of the courts of England. By playing with us, you confirm that you have read, understood and accepted these Terms and Conditions in full.