SlotStars Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when you play, register or interact with Slot Stars. This SlotStars Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering an account, using SlotStars login, downloading our app, or otherwise accessing our services, you agree to the practices described below.

Who We Are

Slot Stars is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with its registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. We hold a licence issued by the Gambling Commission of Great Britain, account number 39326, and our games are RNG-certified by iTech Labs. Deposit and withdrawal processing for SlotStars casino is supplied by Skill On Net Limited, registered in the United Kingdom under number 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT. As the data controller, we determine how and why your personal information is processed.

Information We Collect

When you create an account, use SlotStars casino login, place a SlotStars deposit or request a SlotStars withdrawal, we collect information necessary to provide our services and to comply with our regulatory obligations. This includes:

• Registration details such as your name, date of birth, address, email address and phone number
• Identity verification documents, including proof of identity and a recent utility bill, required before any deposit or withdrawal is processed
• Financial information relating to your chosen deposit and withdrawal methods, such as Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay or wire transfer
• Gameplay activity across SlotStars slots, live casino tables and other game types, which we use to calculate VIP Lounge points and manage bonus wagering
• Technical data including your IP address, device type, browser and information generated when you use our SlotStars app or SlotStars casino app
• Communications with our customer support team via live chat, e-mail or phone

How We Use Your Information

We at SlotStars use your personal data for a number of legitimate purposes connected to the operation of our casino. We process your information to verify your identity and age, to prevent fraud and money laundering, and to ensure that only eligible players from Great Britain can access our services. At Slot Stars, we also use your data to manage your account, process your SlotStars casino bonus eligibility, calculate VIP Lounge levels, and administer promotions such as our welcome offer and Daily Picks. Our use of your information additionally supports:

• Processing deposits and withdrawals securely and efficiently
• Sending you account-related communications, including verification requests and transaction confirmations
• Sending marketing communications about SlotStars bonus offers, free spins and promotions, where you have consented to receive them
• Investigating complaints and resolving disputes, including matters escalated to eCOGRA
• Monitoring for signs of problem gambling and supporting responsible gaming tools
• Meeting our obligations under the licence issued by the Gambling Commission of Great Britain

Cookies and Similar Technologies

Our SlotStars casino uses cookies and similar tracking technologies to operate our website, remember your preferences, and analyse how our services are used. Cookies also help us recognise you when you return for SlotStars login and keep your session secure. Full details of the cookies we use, their purpose and how you can manage them are set out in our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to run SlotStars casino and meet our legal obligations, including:

• Payment processors handling your SlotStars deposit and SlotStars withdrawal requests
• Identity verification and anti-fraud service providers
• Regulatory authorities, including the Gambling Commission of Great Britain
• Alternative dispute resolution bodies such as eCOGRA, where a complaint cannot be resolved internally
• IT hosting, software and game providers that support the operation of our slots, live casino and table games
• Law enforcement agencies, where required by law

Any third party processing data on our behalf is required to maintain appropriate security standards and to use your information only for the purposes we specify.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Your funds are held separately from our operating capital in a segregated players account at Barclays, meeting the Gambling Commission's medium level of protection. Access to personal data within Slot Stars is restricted to authorised personnel who need it to perform their duties, and all transmissions relating to your SlotStars casino login and payment details are encrypted.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and accounting obligations, including anti-money laundering requirements. Where you close your account or request erasure, we may still need to retain certain records, such as transaction history connected to a SlotStars deposit or SlotStars withdrawal, for the period required by law.

Your Rights

Under applicable data protection law, you have a number of rights regarding the personal information we hold about you. You may ask us to:

• Provide access to the personal data we hold about you
• Correct any inaccurate or incomplete information
• Erase your data, subject to our legal and regulatory retention obligations
• Restrict or object to certain types of processing, including direct marketing
• Receive a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact our data protection officer at dpo@slotstars.com. If you are not satisfied with how we have handled your request, you have the right to lodge a complaint with the relevant supervisory authority.

International Data Transfers

As our operations involve entities in Malta and the United Kingdom, your data may be transferred and processed outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Age Restrictions and Eligible Players

Our services are intended only for players from Great Britain who are of legal gambling age. We do not knowingly collect personal data from individuals under the legal age limit, and any account found to be non-compliant will be closed and reported as required by our licensing obligations.

Changes to This Policy

We may update this SlotStars Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services, including SlotStars register, SlotStars login and gameplay across our slots and live casino, constitutes acceptance of the current version.

Contact Us

If you have any questions about this policy or how we handle your personal information, please contact our support team at support@slotstars.com or our data protection officer at dpo@slotstars.com. We are here to help with any privacy-related concerns regarding your use of SlotStars casino.