Responsible Gaming at SlotStars

At Slot Stars, we want every visit to be enjoyable, safe and firmly within your control. We built SlotStars Casino to be a place for entertainment, and we take our responsibility to protect players seriously. This page explains the tools, limits and support we offer, and how we work to keep gambling a positive experience for everyone who plays with us.

Our Commitment to Responsible Gaming

We operate under a licence from the Gambling Commission of Great Britain, account number 39326, and our games are RNG-certified by iTech Labs. As part of our licensing obligations, we are required to promote safer gambling, and we go beyond the minimum requirements because we genuinely care about our players' wellbeing. Our commitment applies across every channel where you interact with us, whether you play through the SlotStars app, the Slot Stars Casino app, or our desktop and mobile site.

We recognise that for the vast majority of players, gambling is simply a form of leisure. However, we also know that for some people it can become a problem, and we have designed our systems to identify warning signs early and to offer meaningful support when it is needed.

Tools to Help You Stay in Control

We give every account holder access to a set of practical controls that can be adjusted at any time from your SlotStars login area. These tools are designed to help you manage your time and spending before problems develop.

We allow you to set deposit limits on a daily, weekly or monthly basis, which we apply immediately once confirmed.
We offer loss limits so you can cap how much you are willing to lose over a set period.
We provide wagering limits to help you control the total amount staked across our slots, live casino and table games.
We support session time reminders so you always know how long you have been playing.
We allow you to set a reality check pop-up at intervals you choose.

Any request to lower a limit is applied by us straight away. If you ask us to increase a limit, we apply a cooling-off period before the higher limit takes effect, giving you time to reconsider.

Time-Outs and Self-Exclusion

We understand that sometimes a short break is enough, and sometimes a longer step is needed. We offer both options through your SlotStars Casino login, or you can contact our support team directly to arrange this on your behalf.

We provide short-term time-outs ranging from 24 hours to six weeks, during which your account remains open but you will not be able to log in or play.
We offer self-exclusion periods of six months, one year or longer, during which we close your account to gambling activity and remove you from our marketing communications.
We will not accept a new registration from you during an active self-exclusion period, and we carry out checks to prevent this.

Please note that when you activate a limitation on your SlotStars account, any bonuses, cashback or personal offers previously extended to you are forfeited, and any accrued VIP Lounge points can be removed, with your level reduced to Bronze. We apply this policy consistently to every account, regardless of VIP status.

Recognising the Signs of Problem Gambling

We encourage every player to periodically review their own gambling habits. Some signs that gambling may be becoming a problem include:

Spending more money or time than you intended when you sat down to play SlotStars slots or our live casino games.
Chasing losses by depositing again shortly after a loss.
Borrowing money or neglecting responsibilities in order to gamble.
Feeling anxious, irritable or preoccupied with gambling between sessions.
Hiding your gambling activity from family or friends.

If any of this sounds familiar, we strongly recommend using our limit-setting tools or reaching out to our support team, who are trained to discuss these concerns without judgement.

Protecting Minors and Verifying Identity

We only accept players who are at least 18 years old, and only players located in Great Britain are permitted to register with us. During the Slot Stars register process, we carry out identity and age verification checks, and we require a recent utility bill and proof of identity before any deposit or play can proceed. We use industry-standard age-verification software and, where necessary, request further documentation before releasing any deposit, bonus or withdrawal.

We also recommend that anyone sharing a household with a minor installs parental control software on shared devices to prevent underage access to SlotStars Casino or any other gambling platform.

Support Organisations

We work alongside independent organisations that specialise in gambling support, and we encourage you to reach out to them directly if you feel you need help beyond what we can provide:

GamCare – free advice, support and free-of-charge counselling for anyone affected by problem gambling.
BeGambleAware – information, advice and support for anyone concerned about their gambling or someone else's.
GAMSTOP – a free service that allows you to self-exclude from all UK-licensed online gambling operators at once, including SlotStars Casino.
Gamblers Anonymous – peer support meetings for people who want to stop gambling.

If you have unresolved concerns about how we have handled a responsible gambling request, complaints escalated to a manager or supervisor receive a decision within 96 hours, and any gambling dispute that remains unresolved can be referred to eCOGRA, our UKGC-approved Alternative Dispute Resolution provider.

Financial Safety and Fair Play

We hold customer funds in a segregated players account at Barclays, meeting the Gambling Commission's medium level of protection, so your balance is kept apart from our operating funds. We also apply strict verification before processing any Slot Stars withdrawal, and we never accept payment methods that do not belong to the account holder. We encourage you to only deposit what you can comfortably afford, and our minimum deposit of 10 GBP for the welcome offer is intentionally modest to help new players start cautiously.

We remind players that our SlotStars Casino bonus offers, including the SlotStars no deposit bonus opportunities featured through our Daily Picks, free spins and any SlotStars promo code offers, are meant to enhance play responsibly rather than encourage chasing losses. Wagering requirements, maximum bet limits and expiry periods are clearly stated in our bonus terms, and we apply them consistently to every account.

How We Support You

Our customer support team is available via live chat, e-mail and phone between 06:00 and 00:00 GMT, and we maintain a dedicated FAQ section to answer common questions. If you would like to discuss a responsible gambling concern, set a limit, or begin a self-exclusion, you can contact us at support@slotstars.com, or reach our data protection officer at dpo@slotstars.com for any related privacy request. We aim to respond promptly and to treat every enquiry with sensitivity and discretion.

We at SlotStars believe that responsible gaming is a shared responsibility, and we remain committed to giving you the tools, information and support needed to keep your experience with us safe, controlled and enjoyable.

Content updated: September 15, 2026